FAQ

Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.

The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.

• This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
• Now go to the Web GUI address and this should be working now.

How do I configure my Windows NBU environment to work with the Tranzman Appliance?

• When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
• This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Vertias Technote 000014282 [1] for more details.