FAQ

Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.

Q.The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.

This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
Now go to the Web GUI address and this should be working now.

Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?

When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Veritas Technote 000014282 for more details.

Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.

1.Click on the file you want to download on fileshare.Then from the top menu click on More and Download chunked.

2.Set the chunk count to 4 or 5. Then click on CHUNK, this should make the downloads about 600/700 MB each. Download them all.

3.Once they are downloaded, then they need to be merged (in correct order) as follows.

On Windows:

copy /b tzm_DEC2020R2.ova.00 + tzm_DEC2020R2.ova.01 + tzm_DEC2020R2.ova.02 + tzm_DEC2020R2.ova.03 + tzm_DEC2020R2.ova.04 tzm_DEC2020R2.ova

On *nix

cat  tzm_DEC2020R2.ova.00  tzm_DEC2020R2.ova.01  tzm_DEC2020R2.ova.02  tzm_DEC2020R2.ova.03  tzm_DEC2020R2.ova.04 > tzm_DEC2020R2.ova

4.Once you have concatenated them back together,verify the md5sum of the concatenated file against the md5sum value on the fileshare.

On Windows:

It depends which commands are available depending on the version of windows, but you should be able to use one of the following.

FCIV -md5 -sha tzm_DEC2020R2.ova
or
certutil -hashfile tzm_DEC2020R2.ova MD5

On *nix

md5sum tzm_DEC2020R2.ova

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