FAQ

Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.

Q.The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.

• This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
• Now go to the Web GUI address and this should be working now.

Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?

• When using Tranzman for Cross-Vendor migrations with a Windows NBU master server as the destination, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
• This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Veritas Technote 000014282 for more details.

Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.

• This can happen due to some bandwidth issues, proxy restrictions or endpoint protection tools that cause the connection to timeout.
• Please follow the this procedure to download the file in chunks.