FAQ

Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.

Q.The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.

• This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
• Now go to the Web GUI address and this should be working now.

Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?

• When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
• This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Veritas Technote 000014282 for more details.

Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.

• This can happen due to some bandwidth issues.
• Please follow the this procedure to download the file in chunks.

Q.Tranzman client process is not running on Linux platforms. What should I do ?

• Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run.
• When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.

 Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190.
 at PERL2EXE_STORAGE/Net/FTP.pm line 17
 Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17.
 BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17.
 Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34.
 BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34

To overcome this issue we can set the TEMP environment variable as follows.

make a tmp folder in the folder where the tranzman tools / processes have been extracted.

 mkdir  /home/adminuser/tzm_recorder/tmp
 export TEMP=/home/adminuser/tzm_recorder/tmp
 chmod 775 /home/adminuser/tzm_recorder/tmp

then re-run the relevant tranzman tools / processes.