Difference between revisions of "FAQ"

Latest revision as of 07:24, 4 August 2023

Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.

Q.The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.

• This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
• Now go to the Web GUI address and this should be working now.

Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?

• When using Tranzman for Cross-Vendor migrations with a Windows NBU master server as the destination, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
• This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Veritas Technote 000014282 for more details.

Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.

• This can happen due to some bandwidth issues, proxy restrictions or endpoint protection tools that cause the connection to timeout.
• Please follow the this procedure to download the file in chunks.

Q.How do I configure Tranzman Agent on a NetBackup Flex environment or other containerised environment

• When using Tranzman for Cross-Vendor or Same-Vendor migrations with a containerised Master running on a Flex Appliance, the following steps should be taken to ensure that the agent installs and doesn't keep stopping.
• install the agent to "/mnt/nbdata/SRL" this ensures that it is in a persistent volume
• change the path for curl to "/bin/curl" as that is where it is on a Flex instance.
• create a cron entry to start the agent, this ensures that even if you log out the agent will keep running, as for some reason, even though the agent is set to run in the background, it is being terminated with the shell session.

Q.When working with NetBackup appliances that use Symantec Critical Protection, we need to tell Tranzman the maintenance password

• When using Tranzman on a NetBackup appliance where Symantec Critical Protection is enabled we need to create a file in the agent folder

/opt/SRL/tzmclnt/nbu_appliance_maintenance_pw in it we need to put the password you use when you go into "maintenance" in the clish.

Issue : Tranzman client process is not running on Linux platforms. What should I do ?

• Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run.
• When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.

 Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190.
 at PERL2EXE_STORAGE/Net/FTP.pm line 17
 Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17.
 BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17.
 Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34.
 BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34

To overcome this issue we can set the TEMP environment variable as follows.

make a tmp folder in the folder where the tranzman tools / processes have been extracted.

 mkdir  /home/adminuser/tzm_recorder/tmp
 export TEMP=/home/adminuser/tzm_recorder/tmp
 chmod 775 /home/adminuser/tzm_recorder/tmp

then re-run the relevant tranzman tools / processes.