Difference between revisions of "Troubleshooting"

Revision as of 10:11, 10 March 2021

Issue:Tranzman client process is not running on Linux platforms. What should I do ?

• Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run.
• When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.

 Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190.
 at PERL2EXE_STORAGE/Net/FTP.pm line 17
 Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17.
 BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17.
 Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34.
 BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34

To overcome this issue we can set the TEMP environment variable as follows.

make a tmp folder in the folder where the tranzman tools / processes have been extracted.

 mkdir  /home/adminuser/tzm_recorder/tmp
 export TEMP=/home/adminuser/tzm_recorder/tmp
 chmod 775 /home/adminuser/tzm_recorder/tmp

then re-run the relevant tranzman tools / processes.