Difference between revisions of "FAQ"
From Tranzman Documentation
| Line 14: | Line 14: | ||
*This can happen due to some bandwidth issues. | *This can happen due to some bandwidth issues. | ||
*Please follow the [[ StoneRam FileShare | this ]] procedure to download the file in chunks. | *Please follow the [[ StoneRam FileShare | this ]] procedure to download the file in chunks. | ||
| + | |||
| + | '''Tranzman client process is not running on Linux platforms. What should I do ? | ||
| + | * Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run. | ||
| + | * When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like. | ||
| + | |||
| + | Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190. | ||
| + | at PERL2EXE_STORAGE/Net/FTP.pm line 17 | ||
| + | Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17. | ||
| + | BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17. | ||
| + | Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34. | ||
| + | BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34 | ||
| + | |||
| + | To overcome this issue we can set the TEMP environment variable as follows. | ||
| + | |||
| + | make a tmp folder in the folder where the tranzman tools / processes have been extracted. | ||
| + | |||
| + | mkdir /home/adminuser/tzm_recorder/tmp | ||
| + | export TEMP=/home/adminuser/tzm_recorder/tmp | ||
| + | chmod 775 /home/adminuser/tzm_recorder/tmp | ||
| + | |||
| + | then re-run the relevant tranzman tools / processes. | ||
Revision as of 09:58, 10 March 2021
Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.
Q.The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.
- This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
- Now go to the Web GUI address and this should be working now.
Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?
- When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
- This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Veritas Technote 000014282 for more details.
Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.
- This can happen due to some bandwidth issues.
- Please follow the this procedure to download the file in chunks.
Tranzman client process is not running on Linux platforms. What should I do ?
- Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run.
- When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.
Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190. at PERL2EXE_STORAGE/Net/FTP.pm line 17 Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17. BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17. Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34. BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34
To overcome this issue we can set the TEMP environment variable as follows.
make a tmp folder in the folder where the tranzman tools / processes have been extracted.
mkdir /home/adminuser/tzm_recorder/tmp export TEMP=/home/adminuser/tzm_recorder/tmp chmod 775 /home/adminuser/tzm_recorder/tmp
then re-run the relevant tranzman tools / processes.