Difference between revisions of "FAQ"
From Tranzman Documentation
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* This can happen if the services on the appliance encounter an error. From the CLI go to '''support => services => services_restart''' | * This can happen if the services on the appliance encounter an error. From the CLI go to '''support => services => services_restart''' | ||
* Now go to the Web GUI address and this should be working now. | * Now go to the Web GUI address and this should be working now. | ||
| + | |||
| + | '''How do I configure my Windows NBU environment to work with the Tranzman Appliance?''' | ||
| + | * When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account. | ||
| + | * This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Vertias Technote [https://www.veritas.com/support/en_US/article.000014282] for more details. | ||
Revision as of 10:24, 8 October 2018
Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.
The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.
- This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
- Now go to the Web GUI address and this should be working now.
How do I configure my Windows NBU environment to work with the Tranzman Appliance?
- When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
- This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Vertias Technote [1] for more details.