Difference between revisions of "FAQ"

Revision as of 14:40, 7 January 2022

Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.

Q.The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.

This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
Now go to the Web GUI address and this should be working now.

Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?

When using Tranzman for Cross-Vendor migrations with a Windows NBU master server as the destination, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Veritas Technote 000014282 for more details.

Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.

@@ Line 8: / Line 8: @@
 '''Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?'''
-* When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
+* When using Tranzman for Cross-Vendor migrations with a Windows NBU master server as the destination, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
 * This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See [https://www.veritas.com/support/en_US/article.000014282 Veritas Technote 000014282] for more details.