Difference between revisions of "FAQ"

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'''Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?'''
 
'''Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?'''
* When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
+
* When using Tranzman for Cross-Vendor migrations with a Windows NBU master server as the destination, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
 
* This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See [https://www.veritas.com/support/en_US/article.000014282 Veritas Technote 000014282] for more details.
 
* This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See [https://www.veritas.com/support/en_US/article.000014282 Veritas Technote 000014282] for more details.
  
 
'''Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.'''
 
'''Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.'''
*This can happen due to some bandwidth issues.
+
*This can happen due to some bandwidth issues, proxy restrictions or endpoint protection tools that cause the connection to timeout.
 
*Please follow the [[ StoneRam FileShare | this ]] procedure to download the file in chunks.
 
*Please follow the [[ StoneRam FileShare | this ]] procedure to download the file in chunks.
  
'''Tranzman client process is not running on Linux platforms. What should I do ?
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'''Q.How do I configure Tranzman Agent on a NetBackup Flex environment or other containerised environment'''
* Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run.
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* When using Tranzman for Cross-Vendor or Same-Vendor migrations with a containerised Master running on a Flex Appliance, the following steps should be taken to ensure that the agent installs and doesn't keep stopping.
* When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.
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* install the agent to "/mnt/nbdata/SRL" this ensures that it is in a persistent volume
 +
* change the path for curl to "/bin/curl" as that is where it is on a Flex instance.
 +
* create a cron entry to start the agent, this ensures that even if you log out the agent will keep running, as for some reason, even though the agent is set to run in the background, it is being terminated with the shell session.
 +
{| class="wikitable" style="padding-left: auto; color:#FFFFFF; background-color: black; width: 600px; FONT-FAMILY:monospace,monospace; LINE-HEIGHT:15px; white-space: pre-wrap;
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|
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crontab -e
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21 * * * * cd /mnt/nbdata/opt/SRL/tzmclnt; ./tzmclnt
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|}
  
Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190.
 
at PERL2EXE_STORAGE/Net/FTP.pm line 17
 
Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17.
 
BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17.
 
Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34.
 
BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34
 
  
To overcome this issue we can set the TEMP environment variable as follows.
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'''Q.When working with NetBackup appliances that use Symantec Critical Protection, we need to tell Tranzman the maintenance password'''
 
+
* When using Tranzman on a NetBackup appliance where Symantec Critical Protection is enabled we need to create a file in the agent folder
make a tmp folder in the folder where the tranzman tools / processes have been extracted.
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/opt/SRL/tzmclnt/nbu_appliance_maintenance_pw
 
+
in it we need to put the password you use when you go into "maintenance" in the clish.
mkdir  /home/adminuser/tzm_recorder/tmp
 
export TEMP=/home/adminuser/tzm_recorder/tmp
 
chmod 775 /home/adminuser/tzm_recorder/tmp
 
 
then re-run the relevant tranzman tools / processes.
 

Latest revision as of 18:50, 7 January 2022

Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.


Q.The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.

  • This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
  • Now go to the Web GUI address and this should be working now.

Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?

  • When using Tranzman for Cross-Vendor migrations with a Windows NBU master server as the destination, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
  • This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Veritas Technote 000014282 for more details.

Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.

  • This can happen due to some bandwidth issues, proxy restrictions or endpoint protection tools that cause the connection to timeout.
  • Please follow the this procedure to download the file in chunks.

Q.How do I configure Tranzman Agent on a NetBackup Flex environment or other containerised environment

  • When using Tranzman for Cross-Vendor or Same-Vendor migrations with a containerised Master running on a Flex Appliance, the following steps should be taken to ensure that the agent installs and doesn't keep stopping.
  • install the agent to "/mnt/nbdata/SRL" this ensures that it is in a persistent volume
  • change the path for curl to "/bin/curl" as that is where it is on a Flex instance.
  • create a cron entry to start the agent, this ensures that even if you log out the agent will keep running, as for some reason, even though the agent is set to run in the background, it is being terminated with the shell session.

crontab -e 21 * * * * cd /mnt/nbdata/opt/SRL/tzmclnt; ./tzmclnt


Q.When working with NetBackup appliances that use Symantec Critical Protection, we need to tell Tranzman the maintenance password

  • When using Tranzman on a NetBackup appliance where Symantec Critical Protection is enabled we need to create a file in the agent folder

/opt/SRL/tzmclnt/nbu_appliance_maintenance_pw in it we need to put the password you use when you go into "maintenance" in the clish.