Difference between revisions of "FAQ"

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'''Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?'''
 
'''Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?'''
* When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
+
* When using Tranzman for Cross-Vendor migrations with a Windows NBU master server as the destination, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
 
* This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See [https://www.veritas.com/support/en_US/article.000014282 Veritas Technote 000014282] for more details.
 
* This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See [https://www.veritas.com/support/en_US/article.000014282 Veritas Technote 000014282] for more details.
  
 
'''Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.'''
 
'''Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.'''
*This can happen due to some bandwidth issues.
+
*This can happen due to some bandwidth issues, proxy restrictions or endpoint protection tools that cause the connection to timeout.
*Please follow the below procedure to download the file in chunks.
+
*Please follow the [[ StoneRam FileShare | this ]] procedure to download the file in chunks.
  
1.Click on the file you want to download on fileshare.Then from the top menu click on More and Download chunked.
+
'''Q.How do I configure Tranzman Agent on a NetBackup Flex environment or other containerised environment'''
 +
* When using Tranzman for Cross-Vendor or Same-Vendor migrations with a containerised Master running on a Flex Appliance, the following steps should be taken to ensure that the agent installs and doesn't keep stopping.
 +
* install the agent to "/mnt/nbdata/SRL" this ensures that it is in a persistent volume
 +
* change the path for curl to "/bin/curl" as that is where it is on a Flex instance.
 +
* create a cron entry to start the agent, this ensures that even if you log out the agent will keep running, as for some reason, even though the agent is set to run in the background, it is being terminated with the shell session.
 +
{| class="wikitable" style="padding-left: auto; color:#FFFFFF; background-color: black; width: 600px; FONT-FAMILY:monospace,monospace; LINE-HEIGHT:15px; white-space: pre-wrap;
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|
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crontab -e
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21 * * * * cd /mnt/nbdata/opt/SRL/tzmclnt; ./tzmclnt
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|}
  
[[File:Downloadchunked1.JPG|border|1100x800px]]
 
  
2.Set the chunk count to 4 or 5. Then click on CHUNK, this should make the downloads about 600/700 MB each. Download them all.
+
'''Q.When working with NetBackup appliances that use Symantec Critical Protection, we need to tell Tranzman the maintenance password'''
 
+
* When using Tranzman on a NetBackup appliance where Symantec Critical Protection is enabled we need to create a file in the agent folder
[[File:Downloadchunked2.JPG|border|1100x800px]]
+
/opt/SRL/tzmclnt/nbu_appliance_maintenance_pw
 
+
in it we need to put the password you use when you go into "maintenance" in the clish.
 
 
[[File:Downloadchunked3.JPG|border|1100x800px]]
 
 
 
3.Once they are downloaded, then they need to be merged (in correct order) as follow.
 
 
 
On Windows:
 
 
 
copy /b tzm_DEC2020R2.ova.00 + tzm_DEC2020R2.ova.01 + tzm_DEC2020R2.ova.02 + tzm_DEC2020R2.ova.03 + tzm_DEC2020R2.ova.04 tzm_DEC2020R2.ova
 
 
 
On *nix
 
 
 
cat  tzm_DEC2020R2.ova.00  tzm_DEC2020R2.ova.01  tzm_DEC2020R2.ova.02  tzm_DEC2020R2.ova.03  tzm_DEC2020R2.ova.04 > tzm_DEC2020R2.ova
 
 
 
4.Once you have concatenated them back together,verify the md5sum of the concatenated file against the md5sum value on the fileshare.
 
 
 
On Windows:
 
 
 
It depends which commands are available depending on the version of windows, but you should be able to use one of the following.
 
 
 
FCIV -md5 -sha tzm_DEC2020R2.ova
 
or
 
certutil -hashfile tzm_DEC2020R2.ova MD5
 
 
 
 
 
On *nix
 
 
 
md5sum tzm_DEC2020R2.ova
 

Latest revision as of 18:50, 7 January 2022

Here are common problems/ questions asked about Tranzman and simple solutions to fixing them.


Q.The Web GUI keeps saying connection refused when I browse to its page. The appliance is on, because I can still remote connect to it.

  • This can happen if the services on the appliance encounter an error. From the CLI go to support => services => services_restart
  • Now go to the Web GUI address and this should be working now.

Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?

  • When using Tranzman for Cross-Vendor migrations with a Windows NBU master server as the destination, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
  • This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See Veritas Technote 000014282 for more details.

Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.

  • This can happen due to some bandwidth issues, proxy restrictions or endpoint protection tools that cause the connection to timeout.
  • Please follow the this procedure to download the file in chunks.

Q.How do I configure Tranzman Agent on a NetBackup Flex environment or other containerised environment

  • When using Tranzman for Cross-Vendor or Same-Vendor migrations with a containerised Master running on a Flex Appliance, the following steps should be taken to ensure that the agent installs and doesn't keep stopping.
  • install the agent to "/mnt/nbdata/SRL" this ensures that it is in a persistent volume
  • change the path for curl to "/bin/curl" as that is where it is on a Flex instance.
  • create a cron entry to start the agent, this ensures that even if you log out the agent will keep running, as for some reason, even though the agent is set to run in the background, it is being terminated with the shell session.

crontab -e 21 * * * * cd /mnt/nbdata/opt/SRL/tzmclnt; ./tzmclnt


Q.When working with NetBackup appliances that use Symantec Critical Protection, we need to tell Tranzman the maintenance password

  • When using Tranzman on a NetBackup appliance where Symantec Critical Protection is enabled we need to create a file in the agent folder

/opt/SRL/tzmclnt/nbu_appliance_maintenance_pw in it we need to put the password you use when you go into "maintenance" in the clish.