FAQ - Revision history

Lakshmi at 07:24, 4 August 2023

2023-08-04T07:24:21Z

Simon at 18:50, 7 January 2022

2022-01-07T18:50:53Z

Simon at 14:56, 7 January 2022

2022-01-07T14:56:30Z

Simon at 14:53, 7 January 2022

2022-01-07T14:53:58Z

Simon at 14:43, 7 January 2022

2022-01-07T14:43:41Z

Simon at 14:40, 7 January 2022

2022-01-07T14:40:18Z

Sachin at 10:11, 10 March 2021

2021-03-10T10:11:27Z

Sachin at 09:59, 10 March 2021

2021-03-10T09:59:34Z

Sachin at 09:59, 10 March 2021

2021-03-10T09:59:00Z

Sachin at 09:58, 10 March 2021

2021-03-10T09:58:29Z

← Older revision		Revision as of 07:24, 4 August 2023
Line 31:		Line 31:
	/opt/SRL/tzmclnt/nbu_appliance_maintenance_pw		/opt/SRL/tzmclnt/nbu_appliance_maintenance_pw
	in it we need to put the password you use when you go into "maintenance" in the clish.		in it we need to put the password you use when you go into "maintenance" in the clish.
		+
		+
		+
		+	'''Issue : Tranzman client process is not running on Linux platforms. What should I do ?
		+	* Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run.
		+	* When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.
		+
		+	Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190.
		+	at PERL2EXE_STORAGE/Net/FTP.pm line 17
		+	Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17.
		+	BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17.
		+	Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34.
		+	BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34
		+
		+	To overcome this issue we can set the TEMP environment variable as follows.
		+
		+	make a tmp folder in the folder where the tranzman tools / processes have been extracted.
		+
		+	mkdir /home/adminuser/tzm_recorder/tmp
		+	export TEMP=/home/adminuser/tzm_recorder/tmp
		+	chmod 775 /home/adminuser/tzm_recorder/tmp
		+
		+	then re-run the relevant tranzman tools / processes.

← Older revision		Revision as of 18:50, 7 January 2022
Line 25:		Line 25:
	21 * * * * cd /mnt/nbdata/opt/SRL/tzmclnt; ./tzmclnt		21 * * * * cd /mnt/nbdata/opt/SRL/tzmclnt; ./tzmclnt
	\|}		\|}
		+
		+
		+	'''Q.When working with NetBackup appliances that use Symantec Critical Protection, we need to tell Tranzman the maintenance password'''
		+	* When using Tranzman on a NetBackup appliance where Symantec Critical Protection is enabled we need to create a file in the agent folder
		+	/opt/SRL/tzmclnt/nbu_appliance_maintenance_pw
		+	in it we need to put the password you use when you go into "maintenance" in the clish.

@@ Line 20: / Line 20: @@
 * change the path for curl to "/bin/curl" as that is where it is on a Flex instance.
 * create a cron entry to start the agent, this ensures that even if you log out the agent will keep running, as for some reason, even though the agent is set to run in the background, it is being terminated with the shell session.
+{| class="wikitable" style="padding-left: auto; color:#FFFFFF; background-color: black; width: 600px; FONT-FAMILY:monospace,monospace; LINE-HEIGHT:15px; white-space: pre-wrap;
 crontab -e
 * * * * cd /mnt/nbdata/opt/SRL/tzmclnt; ./tzmclnt

← Older revision		Revision as of 14:53, 7 January 2022
Line 14:		Line 14:
	*This can happen due to some bandwidth issues, proxy restrictions or endpoint protection tools that cause the connection to timeout.		*This can happen due to some bandwidth issues, proxy restrictions or endpoint protection tools that cause the connection to timeout.
	*Please follow the [[ StoneRam FileShare \| this ]] procedure to download the file in chunks.		*Please follow the [[ StoneRam FileShare \| this ]] procedure to download the file in chunks.
		+
		+	'''Q.How do I configure Tranzman Agent on a NetBackup Flex environment or other containerised environment'''
		+	* When using Tranzman for Cross-Vendor or Same-Vendor migrations with a containerised Master running on a Flex Appliance, the following steps should be taken to ensure that the agent installs and doesn't keep stopping.
		+	* install the agent to "/mnt/nbdata/SRL" this ensures that it is in a persistent volume
		+	* change the path for curl to "/bin/curl" as that is where it is on a Flex instance.
		+	* create a cron entry to start the agent, this ensures that even if you log out the agent will keep running, as for some reason, even though the agent is set to run in the background, it is being terminated with the shell session.
		+
		+	crontab -e
		+	21 * * * * cd /mnt/nbdata/opt/SRL/tzmclnt; ./tzmclnt

@@ Line 12: / Line 12: @@
 '''Q.I am trying to download the ISO/OVA file through StoneRam Fileshare, but it's failing after downloading some content.'''
-*This can happen due to some bandwidth issues.
+*This can happen due to some bandwidth issues, proxy restrictions or endpoint protection tools that cause the connection to timeout.
 *Please follow the [[ StoneRam FileShare | this ]] procedure to download the file in chunks.

@@ Line 8: / Line 8: @@
 '''Q.How do I configure my Windows NBU environment to work with the Tranzman Appliance?'''
-* When using Tranzman with a Windows NBU master server, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
+* When using Tranzman for Cross-Vendor migrations with a Windows NBU master server as the destination, the NetBackup Client Service (bpcd.exe) needs to be configured to use a "service account" and not "local system" account.
 * This is because the Tranzman Appliance storage is presented as a "share" to the NetBackup Master server. See [https://www.veritas.com/support/en_US/article.000014282 Veritas Technote 000014282] for more details.

← Older revision		Revision as of 10:11, 10 March 2021
Line 14:		Line 14:
	*This can happen due to some bandwidth issues.		*This can happen due to some bandwidth issues.
	*Please follow the [[ StoneRam FileShare \| this ]] procedure to download the file in chunks.		*Please follow the [[ StoneRam FileShare \| this ]] procedure to download the file in chunks.
−
−	~~'''Q.Tranzman client process is not running on Linux platforms. What should I do ?~~
−	* Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run.
−	* When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.
−
−	Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190.
−	~~at PERL2EXE_STORAGE/Net/FTP.pm line 17~~
−	~~Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17.~~
−	~~BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17.~~
−	~~Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34.~~
−	~~BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34~~
−
−	~~To overcome this issue we can set the TEMP environment variable as follows.~~
−
−	~~make a tmp folder in the folder where the tranzman tools / processes have been extracted.~~
−
−	~~mkdir /home/adminuser/tzm_recorder/tmp~~
−	~~export TEMP=/home/adminuser/tzm_recorder/tmp~~
−	~~chmod 775 /home/adminuser/tzm_recorder/tmp~~
−
−	~~then re-run the relevant tranzman tools / processes.~~

@@ Line 19: / Line 19: @@
 * When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.
- Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190.
+  Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190.
- at PERL2EXE_STORAGE/Net/FTP.pm line 17
+  at PERL2EXE_STORAGE/Net/FTP.pm line 17
- Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17.
+  Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17.
- BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17.
+  BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17.
- Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34.
+  Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34.
- BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34
+  BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34
 To overcome this issue we can set the TEMP environment variable as follows.
@@ Line 30: / Line 30: @@
 make a tmp folder in the folder where the tranzman tools / processes have been extracted.
- mkdir  /home/adminuser/tzm_recorder/tmp
+  mkdir  /home/adminuser/tzm_recorder/tmp
- export TEMP=/home/adminuser/tzm_recorder/tmp
+  export TEMP=/home/adminuser/tzm_recorder/tmp
- chmod 775 /home/adminuser/tzm_recorder/tmp
+  chmod 775 /home/adminuser/tzm_recorder/tmp
 then re-run the relevant tranzman tools / processes.

@@ Line 15: / Line 15: @@
 *Please follow the [[ StoneRam FileShare | this ]] procedure to download the file in chunks.
-'''Tranzman client process is not running on Linux platforms. What should I do ?
+'''Q.Tranzman client process is not running on Linux platforms. What should I do ?
 * Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run.
 * When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.

← Older revision		Revision as of 09:58, 10 March 2021
Line 14:		Line 14:
	*This can happen due to some bandwidth issues.		*This can happen due to some bandwidth issues.
	*Please follow the [[ StoneRam FileShare \| this ]] procedure to download the file in chunks.		*Please follow the [[ StoneRam FileShare \| this ]] procedure to download the file in chunks.
		+
		+	'''Tranzman client process is not running on Linux platforms. What should I do ?
		+	* Some *nix platforms have restrictions on the /tmp folder that prevent Tranzman from being able to run.
		+	* When Tranzman processes run, they create temporary files in /tmp, but if they are not able to do so you get errors like.
		+
		+	Can't load '/tmp/p2xtmp-2834371/auto/Socket/Socket.so' for module Socket: /tmp/p2xtmp-2834371/auto/Socket/Socket.so: failed to map segment from shared object at PERL2EXE_STORAGE/DynaLoader.pm line 190.
		+	at PERL2EXE_STORAGE/Net/FTP.pm line 17
		+	Compilation failed in require at PERL2EXE_STORAGE/Net/FTP.pm line 17.
		+	BEGIN failed--compilation aborted at PERL2EXE_STORAGE/Net/FTP.pm line 17.
		+	Compilation failed in require at /home/d5122270-871/tzm_recorder/tzm_recorder line 34.
		+	BEGIN failed--compilation aborted at /home/d5122270-871/tzm_recorder/tzm_recorder line 34
		+
		+	To overcome this issue we can set the TEMP environment variable as follows.
		+
		+	make a tmp folder in the folder where the tranzman tools / processes have been extracted.
		+
		+	mkdir /home/adminuser/tzm_recorder/tmp
		+	export TEMP=/home/adminuser/tzm_recorder/tmp
		+	chmod 775 /home/adminuser/tzm_recorder/tmp
		+
		+	then re-run the relevant tranzman tools / processes.